Privacy Policy

This privacy policy sets out how we use and protect any information that you give to us when you use our site.

We are committed to ensuring that your privacy is protected, and take our responsibilities regarding the security of customer information very seriously. Should we ask you to provide certain information by which you can be identified when using our site, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

This policy is effective from November 2013.


We may collect the following information when you use our site:

• Contact information including company/personal address, telephone number, fax number and email address.
• Other information relevant to customer surveys.
• Details of visits to our site including, but not limited to, how you use the site (such as adverts you click on, products you search for and products purchased), traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise, and the resources that you access.

We may also collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns and does not identify any individual.

We use tracking software to monitor customer traffic patterns and site usage to help us develop the design and layout of the site to better meet the needs of our customers. This software does not enable us to capture any personally identifying information.


We require and use this information to understand your needs and provide you with a better service and, in particular, for the following reasons:

• For administrative and legal purposes including, but not limited to, internal record keeping.
• For systems testing, maintenance and development purposes.
• For improving our products and services, including to notify you about changes to our service.
• To ensure that content from our site is presented in the most effective manner for you and your computer.
• We may periodically send promotional emails about new products or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
However, the internet is not a totally secure medium and we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.


Cookies are small files of information that are stored by your internet browser on your computer’s hard drive. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used and to manage user sessions. This helps us analyse data about web page traffic and improve our site in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us to provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of our site.

To enable cookies, follow the instructions below for the browser version you are using:


• At the top of the Firefox window, click on the Firefox button (Tools menu in Windows XP) and then click “Options”.
• Select the “Privacy” panel.
• Set Firefox will: to Use custom settings for history.
• Select Accept cookies from sites to enable cookies.
• Choose how long cookies are allowed to be stored. Keep until: they expire – Each cookie will be removed when it reaches its expiration date, which is set by the site that sent the cookie.
• Click “OK” to close the Options window.

Google Chrome

• Click the wrench icon on the browser toolbar
• Select Options (Preferences on Mac and Linux; Settings on a Chromebook).
• Click the Under the Hood tab.
• Click Content settings in the “Privacy” section.
• Click the Cookies tab in the Content Settings dialog that appears:
• Make sure “Allow local data to be set” is selected to allow both first-party and third-party cookies. If you only want to accept first-party cookies, select the “Block all third-party cookies without exception” checkbox.

Microsoft Internet Explorer 7.0+

• Select “Internet Options” from the Tools menu.
• Click on the “Privacy” tab.
• Click the “Default” button (or manually slide the bar down to “Medium”) under “Settings”.
• Click “OK”.


The information that you provide to us will be held in our systems, which are located on our premises or those of an appointed third party. We may also allow access to your information by other third parties who act for us for the purposes set out in this policy or for other purposes approved by you.

It is possible that your data may be transferred to, and stored at, a destination outside the European Economic Area.
By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

In the circumstances described in this policy where we pass your information to a third party, we will ensure that the security measures that such party has in place in relation to the processing of your data are at least as stringent as those employed by us.

This does not apply where we are required by law to pass your information to a third party.

We will retain your information for a reasonable period or as long as the law requires.


We are a member of the group of companies of which Brammer plc is the ultimate holding company (“Brammer Group”).

We may disclose your personal information to any member of the Brammer Group including its subsidiaries, its ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006, and its agents and our subcontractors.

We may also disclose your personal information to third parties:

• In the event we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
• If Brammer plc, Brammer UK Limited or substantially all of their assets are acquired by a third party, in which case personal data held by them about their customers will be one of the transferred assets.
• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of supply and other agreements; or to protect the rights, property, or safety of the Brammer Group, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
• To enable third parties to carry out technical, logistical or other functions on our behalf.


You have the right to ask us not to process your personal data for marketing purposes and you may choose to restrict the collection or use of your personal information in the following ways:

• Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

Our site may, from time to time, contain links to and from the websites of our affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies or for any information contained within such sites. You should exercise caution and look at the privacy statement applicable to the website in question before submitting any personal data to such sites.


You may request details of personal information which we hold about you under the applicable data protection laws. A small fee may be payable for such requests. If you would like a copy of the information we hold about you please write, in the first instance, to Data Protection Officer, Brammer plc, Claverton Court, Claverton Road, Wythenshawe, Manchester M23 9NE United Kingdom or e-mail us at

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.


In using this web site, you consent to the collection and use of this information by us in the ways described above and for any other purposes to which you consent at the time you provide the information.

If you do not agree with this privacy policy you should not submit your information on this web site.


If you have any questions or comments regarding this privacy policy or its implementation please write to Data Protection Officer, Brammer plc, Claverton Court, Claverton Road, Wythenshawe, Manchester M23 9NE, United Kingdom or e-mail